Job Description

At Trustmark Benefits we help people thrive. We provide products and personalized attention that engage and inspire people to maximize their health potential. We offer employee benefits customized to fit each unique business need or life circumstance. It all revolves around our belief that better health and greater financial security increase overall well-being. And with well-being comes peace of mind. Peace of mind to focus on work and family and everything else that’s important in life. Peace of mind to thrive.

SUMMARY: Responsible for manual and automated testing of multiple enrollment systems (Selerix, Common Census and Third Party Systems) by working collaboratively with the Enrollment Technologies team and interacting with multiple internal departments, sales teams, outside vendors and enrollment firms. This process involves reviewing/analyzing case requirements, state rules, underwriting offers and effectively monitoring workflow to successfully meet deadlines. Additional responsibilities include identifying, documenting and reporting defects in conjunction with performing end-to-end testing. To be successful in this role, you should be someone who thrives in a fast-paced environment and enjoys consultative problem solving and finding creative solutions to meet our client’s needs.

JOB RESPONSIBILITIES INCLUDE:

• TESTING:

• Confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.
• Acting as a testing SME including Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate teams or further action.
• Identifying areas of testing protocol which can be improved and presenting ideas for improvement implementation, including semi-automated testing.

• PROBLEM RESOLUTION:

• Identifying problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Using alternative approaches on missing items to complete case build. Continue to follow up with sales teams and support team on all outstanding issues in a timely manner.
• Assisting Trainer with conducting ongoing training and refresher classes as required.

• CUSTOMER SERVICE:

• Communicating with internal departments, vendors and clients effectively and collaboratively including utilizing phone/face time vs. email as appropriate.
• Creating and enhancing Enrolltech Team Work instruction documentation as needed.

• PROJECT MANAGEMENT:

• Working independently to prioritize workload to accomplish assigned cases.
• Leading case set-up calls (POD) weekly with designated internal staff to provide updates and status.
• Taking a proactive approach to ensure program is deployed successfully.

• DOCUMENTATION OF TRACKING METRICS. 

QUALIFICATIONS:

• Minimum of 1 year testing experience strongly preferred.
• Bachelor’s degree or technical degree preferred or equivalent work experience.
• Proficient with MS Office Suite required.
• Experience with using tools to query data, creating and formatting files and forms required.
• A minimum of 2 years of insurance experience preferred.
• Voluntary/worksite insurance experience preferred.
• IT helpdesk, insurance enrollment or insurance experience a plus.
• Experience using Selerix and Inspro preferred.
• Work in in a deadline driven, fast-paced environment
• Willingness to display strong commitment to teamwork and work in a collaborative environment
• Ability to effectively cope with a change and shift gears accordingly
• Must be able to handle and meet the demands during seasonal, 4th quarter period with limited time off.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills Required Experience

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