Job Description

Job Description

Job Description

Salary: $50,000

Position Title: Patient Accounts Representative
Department: Business Office
Reports To: Revenue Cycle Manager
Supervises: N/A
Work Location: On-Site Multiple Locations (Smithville, Taylor and Austin TX as needed)

Entry Level Qualifications:
High School Diploma and one (1) year experience in healthcare billing/collections or healthcare
financial services. Must be able to type accurately at 50 wpm. Must be able to work with minimal
supervision and have good organizational skills and be able to communicate effectively. Must have
reliable transportation.

1. Must be able to see at 20/40 corrected in each eye and hear (hearing aid acceptable).
2. Must be able to continuously sit for approximately 7hrs. per 8-hour shift.
3. If recovering, two years of continuous verifiable abstinence.

General Responsibilities:
Billing and collection of all claims (insurance private pay).
Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Drug and
Alcohol Abuse Patient Records", and 45 CFR "Health Insurance Portability and Accountability
Act." This position has unrestricted access to patient identifying information.

Essential Functions:
1. Insurance verification and completion of Client Service Agreements.
2. Accurately utilize company database to key pertinent information regarding guarantors, insurance
and financials.
3. Follow up with patients and their family members regarding insurance certifications and financials
until all tasks are completed. Assist families with financial hardship requests.
4. Maintain collection notes in the computer system documenting all billing and collections activity
according to policies.
5. Review and roll facility census as well as be able to post and accurately batch charges to patients
accounts.
6. Maintain the patients financial folder with copies of the face sheet, admission forms, verification
and pertinent releases and authorizations.
7. Assist Revenue Cycle Manager with client refund process.

8. Must be able to work in a cooperative manner with co-workers, managers, clients and prospective
clients.
9. Must maintain a professional demeanor and appearance, must not appear impaired or disoriented,
but rather must present coherent and articulate speech, kept appearance, alert, oriented, and
responsive to patients' needs and concerns.
10. Must be able to work in constant state of alertness as to perform the job in a safe manner.
11. Regular attendance.
12. Other duties as assigned.

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