Direct message the job poster from V Group Inc. Connecting Top Talent with World-Class Teams Responsibilities Receives telephone calls and e-mails from users having problems using business applications or inquiring how to use specific aspects of the applications. Ascertains the nature of problems, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. Escalates issues in accordance with defined procedures. Assists users through problem solving steps. Use technical databases to research problems and talk with co-workers to research problems and find solutions. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provides accurate and complete answers to general use and administrative environment questions in a timely manner. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Able to work in a team environment. Completes assigned tasks. Strong communication skills; both written and spoken. Required/Desired Skills Oracle APEX: Proficiency in Oracle Application Express (APEX) for developing web applications. 3 years required Oracle SQL and PL/SQL: Strong knowledge of Oracle SQL for data modelling and PL/SQL for backend programming. 3 years required Database Management: Experience with Oracle Database management and optimization. 3 years required APEX Plugins: Familiarity with using and integrating APEX plugins to extend application functionality. 3 years required Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Government Administration Government Relations Services #J-18808-Ljbffr V Group Inc.
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