Job Description: Manage Help Desk operations for IT-AMS users nationwide, ensuring responsive Tier 1 and Tier 2 support. Analyze support trends to inform development improvements and oversee customer satisfaction metrics. Key Responsibilities: Supervise multi-tier help desk team supporting 1,000+ users. Track, analyze, and report support trends. Collaborate with development team to integrate user feedback into product improvements. Qualifications: 5+ years in IT Help Desk management or technical support. Strong background in SaaS support and knowledge base creation. Excellent communication and coordination skills. NOTE: Must have Public Trust This is a remote position. #J-18808-Ljbffr Softthink Solutions
...established global collaboration relationships with leading biotechnology and pharmaceutical companies, such as AstraZeneca, Innovent, Merck, and Pfizer, and research and development relationships with leading research institutions, such as Dana-Farber Cancer Institute,...
...SHIFT YOUR FUTURE Part Time Package Delivery Drivers SHIFT YOUR TEAM Who exactly are part-time UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically...
...authorizations when required for certain procedures or services. Ensure compliance with relevant insurance policies, regulations, and legal requirements. Stay up-to-date on industry changes, insurance plan updates, and billing practices. Communicate with patients to...
.... HVA is a community of PK-12 schools, a college support program, and a graduate school, the Deeper Learning Institute , where teachers earn a masters and certification. The unique deeper learning model at HVA focuses on student independence, critical thinking,...
...DirectSourceRx is building a state-of-the-art compounding pharmacy and mail-order distribution center from the ground up. We are seeking... ...Coordinate inbound and outbound shipments, verifying deliveries against purchase orders. Manage efficient order picking, packing...