Job Description

Optum is a global organization dedicated to enhancing healthcare through innovative technology, helping millions lead healthier lives. Join our passionate team to make a positive impact on communities while promoting health equity worldwide. Be a part of a diverse and inclusive culture where your contributions will be valued.

ProHealth is looking for an Entry-Level Patient Care Associate to support our expanding Family Medicine team.

In this role, you will be essential in ensuring a seamless patient experience by greeting and checking in patients, scheduling appointments, managing phone inquiries, collecting payments, and maintaining up-to-date demographic information. You will regularly utilize our electronic health record (EHR) system in accordance with ProHealth guidelines.

Hours: 40 hours per week, 8-hour shifts, Monday - Friday, between 8:30 AM - 5 PM EST

Location: 335 Highland Ave, Cheshire, CT (may provide coverage at nearby locations)

Key Responsibilities:

• Oversee the check-in and check-out process.
• Respond to incoming calls, documenting patient inquiries using the EHR.
• Reach out to patients needing appointments or follow-up services.
• Efficiently schedule appointments following established protocols.
• Manage administrative tasks and workflow in designated in-basket pools.
• Scan and upload necessary documents to the EHR as per protocols.
• Balance payments and prepare deposit documentation.
• Safeguard patients' rights by maintaining confidentiality of sensitive information.
• Perform additional duties as assigned.

Why Consider a Career with UnitedHealth Group? We offer a competitive base salary, a comprehensive benefits package, performance recognition, and a management team that is committed to your success. Some benefits include:

• Accrued Paid Time Off plus 8 Paid Holidays.
• Medical plan options, including Health Spending Accounts and Health Savings Accounts.
• Comprehensive Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education reimbursement opportunities.
• Employee discounts and assistance programs.
• Referral Bonus programs, and more.

You will be rewarded for your performance in a nurturing environment that promotes personal growth and clear guidance on achieving success in your role.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of experience in customer service, healthcare, or administrative roles.
• Intermediate proficiency in Microsoft Office.
• Ability to work within the hours of 8:30 AM - 5 PM EST.
• Reliable transportation and a valid driver's license for potential travel to other office locations.

Preferred Qualifications:

• Experience with electronic health records.
• Familiarity with medical terminology.
• Administrative/Clerical experience in a healthcare setting.
• Customer Service experience in retail or hospitality.
• Knowledge of ICD-10 and CPT coding.

Soft Skills:

• Strong ability to work independently while maintaining accountability.
• Ability to collaborate effectively with healthcare providers.
• Exceptional organizational and time management skills.
• Aptitude for multitasking and prioritizing to meet deadlines.
• Ability to thrive in a fast-paced environment while remaining composed under pressure.
• Excellent verbal and written communication skills, ensuring clarity and understanding.

Compensation for this role ranges from $16.00 to $27.69 per hour, based on experience and qualifications. We comply with all minimum wage laws.

At UnitedHealth Group, we strive to assist people in living healthier lives and improving the health system for everyone. We believe all individuals, irrespective of race, gender, sexual orientation, age, or income level, deserve the opportunity to achieve their best health. However, systemic barriers continue to hinder access to quality care, particularly affecting marginalized populations and those with lower incomes. We are devoted to addressing these disparities while improving health outcomes and equity.

UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other protected characteristic as per applicable laws.

UnitedHealth Group maintains a drug-free workplace, and candidates are required to pass a drug test before commencing employment.

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