Job Description

Direct To Customer Manager, Email Marketing

The mission of the Direct to Customer Department is to engage our subscribers through personalized and relevant content, driving qualified traffic to stores and Aritzia.com.

Aritzia is growing, and our Direct to Customer team is growing with it. This is a unique opportunity to be part of the team responsible for executing exceptional subscriber and channel management while driving traffic, revenue, and loyalty through our DTC channels. As a leader of the Direct to Customer Department, you will lead and be responsible for developing email marketing strategies and content, ensuring that our marketing, transactional and triggered programs are delivered in an elevated and personalized way. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia while enjoying one yourself.

As the Manager, DTC, Email Marketing, you will lead the team to:

• Define the strategic channel approach for our Direct to Customer channel (with a focus on email)
• Strategize and deliver email campaigns, ensuring cohesion with brand briefs, product marketing plans, creative direction, digital initiatives, and broader client-centric marketing outreach across Aritzia's marketing ecosystem
• Identify, acquire, engage, and retain our clients across marketing, lifecycle (trigger), and transactional campaigns (with a focus on email)
• Connect with our clients in a considered way through strategic segmentation, personalization, testing, channel enhancements, and innovation to improve overall performance
• Identify insights and implement actions related to channel performance optimization in partnership with client data partners
• Ensure accordance with business and regulatory standards (with a focus on email)
• Drive seamless planning and optimized production processes within DTC and among cross-functional partners (with a focus on email)
• Build and maintain internal and external partner workstreams in the pursuit of building a world-class cross-functional team and marketing technology ecosystem
• Assist with channel budgeting, forecasting, and investment strategies
• Enable progressive career development and an incredible employee experience

The Manager, DTC, Email Marketing has:

• Proven skills, education, and/or applicable certifications in DTC Marketing, specifically related to email marketing
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

The typical hiring range for this position is $100,000 - $150,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent - if your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Aritzia Virtual Wellness Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
• Aspirational Workplace Our offices are specially designed to be spaces of creativity, productivity and inspiration.
• The Extras We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

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