Job Description

Dataminr Customer Success Manager

You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr's First Alert product, you understand your customers' strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers and their adoption of First Alert. This is a DC-based hybrid role that requires two days a week in our Arlington, VA office unless traveling. Remote candidates may be considered based on distance, expertise and fit.

AI Innovation at Dataminr

Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

The opportunity

1. Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
2. Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer's enterprise level objectives
3. Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
4. Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
5. Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
6. Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

What you bring

• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience. Specific experience supporting the public sector, including but not limited to Federal Civilian agencies
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines

About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual on-target earnings (OTE) for this position are $131,446 - $192,770, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at [email protected] or [email protected].

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