Job Description

Position Summary: Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company. The Logistics Transportation Operations will handle domestic and international transportation while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting. To learn more about Samsung SDS America, Inc. please visit Responsibilities: Serve as the point of contact for customer relations Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR) Provide excellent customer service in all aspects from booking to cargo delivery on time Request for Quote with carriers and negotiate the spot rates Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality Communicate daily with customers, carriers, and internal staff Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact Monitor account issues and communicate/liaison with management to implement/drive solutions Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes Report as needed (Service failure report, claim/damage report, others) Ensure the accuracy of data entry into Cello and other systems as needed Monitor trends and report changes to management for action Requirements Bachelor’s Degree required +4 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook Self-motivated and works well under pressure with minimal supervision Highly organized with ability to manage multiple projects, while paying close attention to detail Excellent analytical and problem solving skills Excellent verbal and written communication skills Strong customer orientation and strong negotiating skills Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills Experience with NAFTA/USMCA cross border transportation preferred Warehouse and/or manufacturing knowledge preferred Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Samsung SDS America

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