Job Description

Posted on Apr 25, 2022 Profile See yourself at Twilio. Join the team as a VP Engineering, Account Security, Identity Verification and Onboarding business (AccSec). Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. About the job We believe that verified real world consumer identities will unlock the next decade of digital growth. We are trying to solve that for all businesses from the garage startup to the fortune 50 with a frictionless user experience that should be at the heart of every product and customer experience. Beyond that, Twilio AccSec is a key product of Twilio’s larger Customer Engagement Platform. As VP, Engineering, you will have a unique chance to lead and grow the teams of one of Twilio’s fastest growing, at scale businesses. This is an opportunity to lead a dynamic organization responsible for executing the complete software lifecycle development activities across consumer, enterprise, mobile, growth and security domain. You will constantly think about customer success, technical and product strategy, and grow the business at a rapid pace as an important member of the Twilio leadership team. Responsibilities This executive will be responsible for leading and growing global engineering for Twilio’s Verify, Lookup, Identity, Authy as well as multiple yet to be announced product lines. Additionally, will be the engineering leader driving our mission to build the identity and onboarding layer of the internet. As a VP, Engineering you will: Implement effective strategies to attract, develop, and retain highly skilled employees from diverse backgrounds to support our growth and success. Build healthy agile teams while establishing a strong culture of innovation that is consistent with Twilio’s aggressive growth plans. Lead and prioritize the product lifecycle/engineering schedule (operations, release, development, QA and support) for our portfolio of products. Direct all engineering processes demonstrating Agile approaches. Collaborate effectively with Engineering, Product, and other business leaders throughout North America, LATAM, Europe and Asia, adding your vision and strategic voice to our distributed team. Partner cross functionally to maximize the effectiveness of the technical roadmap for the business and customers as well as for the site. Balance the creation of new functionality for current and future customer needs, infrastructure management and the elimination of technical debt. Lead and develop engineering teams that work across a diverse set of systems and languages. Establish a framework for making impactful technical decisions quickly. Empower your teams towards innovation and customer success. Ensure key partners understand the needs of development teams. Effectively communicate and influence across the organization including the Executive Leadership. Elevate the Twilio employer brand in the community. Act as a leader and advocate for Twilio’s anti-racist and inclusive identity as an organization. Required: 15 years of hands-on engineering management experience, preferably with a B2B2C or mobile first consumer growth product or platform in an agile, cloud, continuous delivery environment. Experience building developer API, cloud technologies, distributed systems and mobile apps at scale. High-growth technology company experience, ideally in a platform or consumer company that has scaled to hundreds of millions of users, including experience in navigating rapid growth while maintaining both a healthy product and a healthy organization. Experience managing a rapidly growing and distributed organization of 120 people working across cultures and time zones. Expert understanding of software development processes and lifecycle. Expert knowledge of Agile Scrum and UX Centered Design principles. Extensive engineering expertise in the areas of architecture, design and development. Proven change and transformation leadership. Assessed and developed talent to ensure the success of the roadmap and customers. Proven track record of balancing long-term critical thinking with tactical execution of multiple development plans. Excellent communication and social skills, ability to be personable yet persistent. Consistent record of meeting business targets. Strong analytical and problem-solving skills. Continual assessment, refinement, maturation, implementation, and upholding of engineering standards and best practices. Demonstrated experience leading at a Senior Director or VP level. Demonstrated ability to lead significant budgets, vendors, and contract relationships. Bachelor’s degree in Computer Science, Math, Engineering or a related field from an accredited university. Desired: Experience and domain knowledge of Consumer Growth, eKYC, Identity verification, risk analysis, and authentication space, its rapid evolution and how it fits in the customer engagement and customer relationship management ecosystem is a plus. Location This position can be based in the US (Bay Area or Remote), or London. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio is proud to be an equal opportunity employer. #J-18808-Ljbffr CLevelCrossing

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