Job Description

Job Description

Job Description

(Contract:  Temporary | Monday – Friday: 40 hours a week | Onsite:  New York, NY | Duration: 4-6 months | Start Date:  Immediately |Pay: $40 hourly

 

Lawyers on Demand (LOD) is seeking a  User Support Specialist   to support one of our global clients in delivering the highest level of service to internal and external clients alike.

 

The User Support Specialist I would be responsible for providing in-depth user support via email, telephone, or face-to-face; troubleshooting, repairing, maintaining and upgrading PC equipment and other hardware as needed. Maintaining equipment storage area with up-to-date equipment; wiring telecom and computer equipment and moving and troubleshooting telephone and other applicable computer equipment.

 

Job Responsibilities:

 

Primary

 

User Support:

• Provide basic troubleshooting, repair, and maintenance for computer equipment and may assist with testing computers and peripherals on a network to diagnose hardware versus software problems.

• Provide assistance in the use of computer hardware, software, smartphone devices and audio / video technology with the task of scheduling, execution, and successful completion of information technology duties. Installing and upgrading hardware and software as well as providing complete assistance while configuring hardware, software, and peripherals of the end user systems.

 

Hardware Setup Configuration and Troubleshooting:

• Maintain a thorough working knowledge of firm-supported hardware and software.

• Provide assistance in installation of other peripherals like smartphone devices, printers, scanners, etc., and cabling systems such as local area network cables.

• Provide general desktop support, imaging/re-imaging desktop computers and laptops.

 

AV Support:

• Schedule and perform the equipment setup and operation of audio/visual presentations for meetings, training, and other various types of communications.

 

Help Desk Support:

• Provide second-level Help Desk support to end-users firm-wide.

• Provide one-on-one assistance to the end user regarding the technical flaw, either by phone, email, or in person.

• Provide printer maintenance. Maintain and troubleshoot various models of Lexmark printers and multifunction devices.

 

Secondary

• Assists on special projects when required.

• Perform other duties and responsibilities as assigned.

 

Qualifications and Skills:

Education:

• Bachelor’s degree in MIS, Computer Science, or related field, or commensurate experience in the computer/technical industry.

 

Experience:

• Three years of related experience in providing technical assistance to computer users. Answer questions or resolve computer problems for clients in person or via telephone or electronically. Assist in the use of computer hardware and software, including printing, installation, smartphone devices, electronic mail, and operating systems. Law firm experience a plus.

 

Special Knowledge:

• Strong knowledge of Windows 10 OS and MS Office 365 workstation environment and network connectivity systems. Experience in maintaining and troubleshooting technical problems in a LAN/WAN environment. Audio/ Video knowledge and experience, including scheduling, operations, and management. Identifying, diagnosing, and resolving the level one issues in the computer hardware and software environment.

 

Technical Skills:

• Ability to configure user workstations, smartphone devices, and multifunctional printing devices to firm’s specifications. The ability to oversee, manage, and operate audio and video equipment. The ability to provide just-in-time training for our firm applications to attorneys and staff.

 

Attributes:

• Technological problem-solving and decision-making skills. Ability to explain technical information in layman’s terms and to communicate effectively with all levels of firm personnel. Must be able to exercise good judgment, work independently with management instruction, and possess strong organizational skills. Must be able to work on multiple projects simultaneously while under tight timeframes.

 

Qualifications:

• Ability to handle sensitive and/or confidential documents and see projects through to completion.

 

Lawyers On Demand (LOD) offers flexible talent placement rates that range from $15 to $100 per hour depending upon experience level and specific skills requested by the client, candidate’s general skill set, applicability of candidate skill set to client need, client budget, number of hours requested, and other factors. A specific rate of pay for a project will be discussed with you if it is determined that you are a potential fit for a role.

Company Description

Lawyers on Demand, a Consilio company, is a global leader in legal staffing, eDiscovery, risk management, and legal consulting services. The company supports multinational law firms and corporations by providing identifying and sourcing talented individuals for staffing needs, using innovative software, combining deep legal and regulatory industry expertise and excellent client service.

Company Description

Lawyers on Demand, a Consilio company, is a global leader in legal staffing, eDiscovery, risk management, and legal consulting services. The company supports multinational law firms and corporations by providing identifying and sourcing talented individuals for staffing needs, using innovative software, combining deep legal and regulatory industry expertise and excellent client service.

Job Tags

Hourly pay, Contract work, Temporary work, Local area, Immediate start, Flexible hours, Monday to Friday,

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