Full-time Customer Service Agent $16.10 p/h to start at Personnel Plus, Inc. in Boise, Idaho, United States Job Description Full-time, $16.10 p/h Shifts will vary from Monday - Friday, 7 am - 6 pm Must be able to work out of three locations in Boise, Meridian, and Caldwell Great Temp-to-hire opportunity with a local bus transportation company DUTIES: Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information Represents company to the public in a professional manner Documents customer comments, complaints, and suggestions in a non-judgmental manner Enters data into company software systems for compliance and informational reporting Processes bus pass sales and invoicing Assists with ACCESS/ADA Ride eligibility documentation Monitors and stocks bus schedule inventory at community sites/outlets Formulates trip plans via written or verbal communication Assists customers with lost and found items Manages trip requests, negotiates times and aligns customers with available regional transportation options to best fit their needs Manages and processes incoming and out-going mail and packages including bid responses Processes pass sales for walk-ins, over the phone, by mail or via invoice Maintains a professional and courteous demeanor at all times Assist with monitoring the volunteer ride requests Monitors non-emergency medical trips to ensure all are scheduled for the following day Data entry for new clients including adding clients, make revisions to client information, complete reservations and/or cancellations using licensed software for all services Navigate and assist persons with information regarding the fixed route system by using the licensed software Navigate and assist clients with the mobile ticketing services Holds confidential discussions with Transportation Services Manager as needed Other duties as assigned To view full details and how to apply, please login or create a Job Seeker account
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