Job Description

Job Description

Job Title: Training Content Developer

Location: Plano, TX (Fri WFH)

Education & Experience

• Bachelor’s Degree (required)
• 2+ years of experience in training content development or related field

Top Skills

• Technical Writing
• Knowledge of LMS Systems
• Mobile Repair Knowledge

Position Summary

The Training Content Developer will create and manage technical training content for new-hire, ongoing, and ad-hoc training requests for employees providing service in the care organization. Responsibilities include:

• Develop and manage content for technical training for in-store staff and call center agents
• Maintain up-to-date knowledge of repair standards and processes
• Apply adult learning theory, instructional design, and multiple learning formats
• Design and assemble training materials for SEA products and technologies
• Communicate effectively with internal and external stakeholders
• Share improvements and experiences in troubleshooting and repair techniques
• Ensure compliance with company and regulatory guidelines

Core Roles & Responsibilities

• Collaborate with stakeholders to tailor training programs
• Manage creation and implementation of diverse training methods (hands-on, blended, digital, technical)
• Identify improvement opportunities and report findings to senior leadership
• Innovate engaging training activities
• Build strong relationships with business partners and internal teams
• Manage web-based training content within CMS/LMS
• Analyze training completion data and identify content improvement opportunities

Background/Experience

• Curriculum design aligned with industry standards
• Lesson planning and differentiated teaching techniques
• Use of formative assessments and data analysis to address learning gaps
• Collaboration on lesson plans and assessments

Necessary Skills & Attributes

• Proven success in training and performance management
• Strong decision-making and ability to work independently
• Creative design skills using technology-based tools
• Excellent oral, written, and presentation skills
• Advanced MS Office proficiency
• Ability to work with multiple decision-makers
• High integrity, customer-focused mindset, and proactive attitude

KPIs

• Align with training content team KPIs

Reporting Requirements

• Weekly updates to senior leadership outlining tasks and training completed

Bachelor’s Degree Required

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