Technical Service Engineer - Managed Services Job at Bex Partners, Lenexa, KS

L3pVVGlTSkRTYUNIb1dYVC9QR2NDbFRCR2c9PQ==
  • Bex Partners
  • Lenexa, KS

Job Description

About Visory:

In 2022, Visory was formed through the merger of three IT and cybersecurity brands – RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services. In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company. Visory offers flexible enterprise-level technology and cybersecurity solutions to support client growth, leveraging extensive technical knowledge and industry expertise for successful digital transformation.

Today as Visory, our team of professionals draws on our extensive technical knowledge and our industry expertise to help clients evolve through digital transformation. 

This job is open in the Lenexa, KS, or Swanzey, NH areas. 

Job Summary:

The Technical Service Engineer II – Managed Services role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry-leading customer satisfaction scores. The role is also responsible for assisting in the identification and escalation of recurring system issues. The role will work with the Technical Service Leads and Technical Service Team to resolve complex issues. This role will work on any other initiatives and ongoing projects as assigned in addition to any other duties the Company may assign. This position will report to the Service Desk Manager.


Duties/Responsibilities:

  • Provide front-line technical support with exceptional customer service via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
  • Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
  • Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Leads and Technical Service Team to determine permanent resolutions and solve tickets in the que.
  • Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
  • Maintain and participate in on-call schedule, including weekends and after-hours.
  • Complete assigned training and any other technical training which relates to your job and required skills.


Required Skills/Abilities:

  • Basic understanding of Active Directory Fundamentals On-Prem and Azure O365
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
  • Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles.
  • Knowledge of local printer configurations in Remote VMs & Local on-prem machines
  • Proficiency with Remote Monitoring and Management Systems
  • Working knowledge of Windows Command Line interface
  • Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
  • Work in conjunction with other departments to investigate issues.
  • 3+ years related IT work experience and/or training; or equivalent combination of education and experience preferred.

Education and Experience:

  • High school diploma or equivalent required

Job Tags

Permanent employment, Work experience placement, Local area, Remote job, Flexible hours,

Similar Jobs

Webfx.com

Web Developer Internship Job at Webfx.com

 ...FXer Traits! Youre passionate about web/software development - you even find yourself...  ...the web and stay up-to-date on new and developing technologies You have an eye for...  ...Lancaster and York, PA! &##127793;&##128200;- Entry-level roles - over 90% of our openings are... 

Clinical Management Consultants

Pediatric Hospitalist Physician MD Job at Clinical Management Consultants

 ...Pediatric Hospitalist Physician MD Oregon Opportunity The Pediatric Hospitalist Physician MD will step into a dynamic, respected inpatient pediatrics service where innovation meets compassionate care &##129658;. Why this Pediatric Hospitalist Physician MD role stands... 

Papillion La Vista Community Schools

Librarian - Ashbury Elementary School Job at Papillion La Vista Community Schools

 ...Librarian Ashbury Elementary School 2026-2027 School Year Description: The School Librarian promotes high-quality library and media resources that support teaching and learning across the school community. This role develops and maintains a diverse, current collection... 

American SpiralWeld Pipe Company, LLC

Repair Welder - 2nd Shift Job at American SpiralWeld Pipe Company, LLC

 ...AMERICAN SpiralWeld Pipe Company is hiring for a 2nd Shift Repair Welder at our Great Lakes Operation in Flint,Michigan. At AMERICAN...  ...form. # Must be able to deal with problems involving several concrete variables in standardized situations. # Must be able to read,... 

Commonwealth of VA Careers

Assistant Attorney General, Correctional Litigation Unit (OAG00592) Job at Commonwealth of VA Careers

Overview Title: Assistant Attorney General, Correctional Litigation UnitState Role Title: Assistant Attorney GeneralHiring Range: Commensurate...  ...Phone: (***) ***-****Email: ****@*****.***.usIn support of the Commonwealths commitment to inclusion, we are...