Support & Community Virtual Assistant (VA) Job at Vestright LLC, Cambridge, MA

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  • Vestright LLC
  • Cambridge, MA

Job Description

Support & Community Engagement-Respond to all support inquiries within 24 hours (email, community, GHL)-Troubleshoot student access issues (GHL, Community, Zoom)-Help create SOPs, refine onboarding systems, and support documentation-Follow up on no-shows and inactive students-Upload group coaching call recordings and update Q&As/FAQs and transcriptions-Track and report key metrics weekly (engagement, show up rate, check-in calls)-Greet and welcome new members in the VestRight community-Reply to every student posteither answer directly, track down answers, or tag the right team member (support-related posts)-Keep conversations alive by sharing daily wins, updates, and content-Help ensure all internal team members are active and engaging-Track community leaderboard stats and publish internal reports weekly-Keep the community calendar and event posts updated and visually appealingEvents & Zoom Calls-Schedule, prep, and moderate Zoom calls (Pack Power Hour, Sales Spotlight, Prospecting Pod calls)-Handle live chat, tech issues, recordings, and Q&A moderation-Read announcements and calls-to-action / housekeeping items on each call-Work with guest speakers to prep content and communicate expectationsReporting & Tracking-Maintain weekly metrics: New members & posts, CRM flow, Community activity (based on non-employee participation)-Submit clear reports for weekly team meetingsEngagement & Follow-Up-Check in calls with newly onboarded students and non-engaged students for re-engagement purposes-Help encourage reviews and community referrals-Support onboarding calls with enthusiasm and care-Redirect Facebook group members into our new VestRight communityWhat Were Looking For-Strong written and verbal English communication-Organized and detail-orientednothing slips through the cracks-Tech-savvy with tools like: GoHighLevel, Slack, Zoom, Google Suite-Must have reliable high-speed internet connection and a professional-quality webcam to ensure clear communication and consistent virtual presence-Experience in customer support, coaching programs, or community management is a big plus-A self-starter with a service heart and a growth mindset-Friendly and kind demeanor, team playerPlease Note: The duties and responsibilities outlined above are not exhaustive. Additional tasks may be assigned as needed to support the team and company objectives. Flexibility and a proactive attitude are key to success in this role.About VestRightAt VestRight, we care deeplyabout our students, our mission, and the community we're building. We believe in showing up with integrity, kindness, and purpose. This isnt just a jobits a chance to make a difference in the lives of real people learning how to create generational impact through land development.We value people who take initiative, love to serve, and thrive in a space where heart and hustle meet. Youll fit right in if youre thoughtful, resourceful, and genuinely enjoy supporting others. Were a small, mission-driven team that believes profit should fuel generosity, freedom, and legacybut we never lose sight of people in the process.If youre someone who brings positivity to a team, finds joy in the details, and believes every message or moment is a chance to uplift someonethis might just be your place.A message from our founder: Understanding Our Company Culture
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Vestright LLC

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