Job Description

Job Description

TITLE: Sr. Jira/Atlassian Administrator

POSITION TYPE: Full Time (W2)

LOCATION: Mountain View, CA

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit .

WHO we’re looking for:

We are looking for a Sr. Jira/Atlassian Administrator who will be responsible for being a key contributor to the agile delivery processes by managing, configuring, and optimizing various processes and tools, primarily Jira. The successful candidate will leverage a deep understanding of agile principles and software development process to build custom workflows, automation, dashboards, and reporting that provide transparency and drive efficiency for teams, programs, and strategic portfolios.

The role also includes implementing and managing tools for resource and capacity planning, ensuring optimal resource utilization. This is not an Agile Coach role.

Role and Responsibilities:

• System Administration: Perform ongoing administration of tools, including user management, Jira workflow, configuration support and automations.
• Agile Tooling & Best Practices: Serve as a subject matter expert for agile methodologies and ensure the Atlassian tools align with and enforce best practices across the organization.
• Resource & Capacity Planning: Deploy and configure capacity planning tools, such as Jira Advanced Roadmaps to support resource management.
• Manage Workload: Track and visualize team capacity, availability, and workload distribution to prevent resource over allocation or under utilization.
• Forecast Needs: Use the tools to forecast future resource requirements and plan for upcoming initiatives, releases, and projects.
• Workflow Development: Design, implement, and optimize custom workflows to support a wide range of business processes, from software development to operations.
• Dashboard & Reporting: Develop and maintain dashboards, filters, and reports for various levels of the organization (team, program, portfolio) to provide stakeholders with actionable insights into project and program health, including capacity and utilization.
• Integration Management: Assess, recommend, and configure third-party apps and integrations to extend the functionality of the Atlassian tools.
• User Training & Support: Provide training and ongoing support to end-users, assisting them with questions, troubleshooting issues, and helping them maximize their use of the tools.
• Continuous Improvement: Proactively identify opportunities to improve and streamline operational processes to enhance productivity and performance.

Required Experience and Education:

• 8-10 years of experience with automation.
• Bachelor's Degree
• Certifications: Atlassian certifications (e.g., ACP-JA, ACP-JSM) are a plus.
• Proven experience as a Jira/Atlassian Administrator in a corporate environment, including practical experience with Agile and capacity planning.
• In-depth knowledge of Jira configuration, including custom workflows, fields, screens, and permissions.
• Experience using languages like Python, Java, and C# to write the scripts and programs that power automation.
• Experience in Easy BI, analytical & visualization tools.
• Agile Knowledge: Strong understanding of agile principles and frameworks, such as Scrum and Kanban. Experience with scaled agile methodologies is highly desirable.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Analytical Skills: Ability to build complex dashboards and reports that translate data into meaningful insights for various audiences, specifically regarding resource allocation and utilization.
• Communication: Excellent communication and interpersonal skills, with the ability to provide training and support to users with varying technical backgrounds.
• Problem-Solving: The ability to identify bottlenecks and find solutions to complex problems.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

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