Job Description

Salary: $21.80 - $21.81 Hourly Location : Ocean City, MD Job Type: Part-Time Job Number: 202100241 Department: Tourism Opening Date: 12/05/2024 Job Summary

SUMMARY

Work is supervised by the Special Events' Event Manager who determines work assignments and checks work upon completion. Works with event vendors/exhibitors/suppliers to coordinate communications, space, and equipment requirements. Responsible for distributing and tracking and processing event vendor applications; fielding related questions; analyzing application details for completeness and possible conflicts; coordinating and pursuing all payments toward fees; working with the Event Manager to compile data toward space-use analysis and financial reporting; assisting with pre-event planning and preparation as well as on-site event execution and guest/vendor relations. Job Duties Essential Duties and Responsibilities Maintains digital and/or physical files for each event vendor or project assigned. Establishes and maintains professional rapport with event vendors and contractors on behalf of the Event Manager and Department. Coordinates, tracks, receives and reviews all commercial, food, gourmet, alcohol sales and specialized/sponsored vendor application submittals for accuracy, completeness, and conflicts. Processes applications, including, but not limited to researching vendor product, company a and participation history; concerns routed to the Event Manager or fellow staff for comment. Tracks/records all communications related to assigned vendors and contractors on behalf of Event Manager and Special Events Director Coordinates conveyance of vendor fees/charges and collection of monies due from assigned vendors/contractors. Acts as primary customer service/guest relations contact for Department - addressing, researching and responding to all basic inquiries; hands off inquiries to Event Manager, if scope or nature of inquiry requires frontline effort to reduce handling time. Continues to track inquiries after hand-off. Attend events to ensure compliance, resolve issues and assist where deemed necessary. Maintains current files documenting each vendor's processing details and communications and assists Event Manager with reporting. Prepares digital and physical communications, notices, and mailings. Actively supports Town-sponsored/produced events. Other duties as assigned by Event Manager, Operations Manager, and Tourism Director. Supervisory Responsibilities: Carries out on-site supervisory responsibilities over vendors described above in accordance with applicable Department policies and guidelines. Responsibilities include educating vendors and applying corrective action through professional communication related to policy deviations, addressing complaints, and resolving problems. Minimum Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School diploma and three (3) to five (5) years of applicable prior successful experience in planning and coordination of projects preferably events; proven customer service skills and organization skills as related to client/guest management; crowd manager and/or project manager certification preferred. Certificates, Licenses, Registrations: Maryland certification in Crowd Management. Must possess a valid driver's license. Other Skills and Abilities: Must possess a working knowledge of project planning. Creative abilities on paper, with crafts and aesthetic design desired. Must possess superior communication skills with the proven ability to effectively listen to, empathize, modify verbal attenuations and behaviors for and negotiate with applicants, vendors, residents and the general public. Must be computer savvy and proficient with MS Office Suite. Must be able to work weekends and holidays as part of the regular position schedule. Supplemental Information Language Skills: Must possess the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Must possess the ability to write reports, business correspondence and procedure manuals. Must have the ability to effectively present information in formal and informal settings and interpret, recite and respond to questions from groups of managers, clients, customer and the general public. Must be able to maintain a professional level of communication while under stress and short time constraints. Mathematical: Must possess the ability to perform detailed mathematical operations using American money and weight measurement, volume, and distance. Must possess the ability to prepare retail business financial transactions and reports. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with abstract concepts and apply them to programs. Ability to interpret a variety of instruction furnished in written, oral, diagram or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel tools and equipment. The employee occasionally is required to stand for long periods of time, walk, reach with hands and arms and talk or hear. The employee is routinely required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus and work in the sun, wind and possible adverse weather conditions for long periods of time. Work Environment: The work environment characteristics describe here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate and occasionally high and may at times exceed 100 db. Equal Opportunity Employer Veterans are encouraged to apply. This position is not eligible for benefits. 01 Do you have a Maryland certification in Crowd Management. Yes No 02 Do you have a valid driver's license? Yes No Required Question Town of Ocean City, MD

Job Tags

Hourly pay, Holiday work, Part time, For contractors, Weekend work,

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