Job Description

Overview Join to apply for the Senior Product Operations Manager (GTM) role at Candescent . Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels. Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. The Senior Product Operations Manager (GTM) is responsible for driving execution of the product development lifecycle with a dedicated focus on go-to-market strategies. Operating at the intersection of Product, Engineering, Design, Marketing, and Sales, this role ensures operational excellence, process optimization, and seamless coordination for high-visibility product launches. Responsibilities Lead end-to-end GTM planning and execution for new products and major feature enhancements, including complex and confidential launches. Partner with Product, Marketing, and Sales to define positioning, messaging, and campaigns that drive adoption and growth. Establish standardized GTM playbooks in Jira, including workflows that improve efficiency, consistency, and speed to market. Serve as the connective “glue” across functions, ensuring flawless program management, clear timelines, milestones, and deliverables. Design and manage testing frameworks (alpha, beta, A/B) to validate product readiness and optimize user experience. Coordinate cross-functional campaigns and communications that support adoption and long-term product success. Lead customer and market research initiatives (surveys, interviews, behavioral analysis) to inform positioning and iteration. Monitor and analyze launch performance, track key metrics, and deliver executive-ready reporting and recommendations. Leverage AI tools and automation to enhance GTM strategies, uncover insights, and streamline execution. Champion agile practices, continuous improvement, and data-driven decision-making across product and GTM teams. Qualifications Education & Experience Bachelor’s degree in a relevant field; advanced degree or formal Product/Project Management training a plus. 8+ years in product operations, product management, engineering, or design—or equivalent SaaS experience. Proven success bridging business needs and technical execution, scaling PDLC frameworks, and leading GTM execution for mission-critical launches. Experience architecting automation solutions and operationalizing product processes at scale for growth-stage or enterprise SaaS. Technical Advanced fluency with Jira; expertise in optimizing workflows for PDLC and GTM playbooks. Hands-on experience operationalizing product processes and scaling supporting tools. Experience deploying and managing launch/release management systems. Ability to observe behavioral patterns, diagnose system challenges, and design durable solutions. Skilled in designing cross-functional solutions that span organizational complexity. Core Competencies Strong business acumen with the ability to align GTM programs to strategic objectives. Exceptional stakeholder management and executive communication skills. Deep understanding of agile frameworks, lean principles, and experimentation practices. Adept at synthesizing data, market trends, and customer insights into actionable strategies. EEO Statement Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes. #J-18808-Ljbffr Candescent

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