Job Description

Benefits:

Competitive salary

Paid time off

Training & development

Position: CSR/Account Manager/Senior Print Specialist

We are a custom print solutions company that takes a consultative approach to help our clients achieve their marketing goals with the best possible outcomes. At AlphaGraphics, we are committed to providing tailored solutions that align with our customers needs.

As a CSR/Senior Print Specialist at AlphaGraphics, you will be responsible for managing the entire customer journey for marketing projectsfrom initial quote to final delivery. This role is critical in ensuring that each project runs smoothly and meets both customer expectations and AlphaGraphics quality benchmarks.

Responsibilities:

1. Conducting thorough requirement analysis to ensure accurate understanding of project needs.
2. Creating detailed estimates and following up with customers in a timely manner.
3. Converting estimates into invoices and ensuring a smooth handoff to design and production teams.
4. Collaborating with the production team to ensure the job is completed on time, maintaining the highest standards of quality throughout the process.
5. Upholding AlphaGraphics quality control standards at every stage to deliver outstanding results to our clients.
6. Assisting customers with completing large and small print jobs, including estimating, invoicing, and payment processing.
7. Helping customers via email, phone calls, and face-to-face or online interactions.
8. Capturing customer specifics using Job Analysis questions.
9. Reviewing customer proofs, managing the proofing process, and calling customers when jobs are ready for pick up.
10. Creating job estimates/orders/invoices using MIS/CRM tools.
11. Maintaining current pricing strategies and customer billing procedures.
12. Following up and managing inbound leads.

Qualifications:

1. Print Industry experience and knowledge of what it takes to print a job - BW, Color and Press, Cut sheet or wide format.
2. Thorough knowledge of print products and services, production processes, capabilities, and pricing.
3. Experience working in the print industry in a consultative role or account management role.
4. Solid knowledge of MIS systems and order entry processes.
5. Strong analytical skills (ability to break projects into steps or sets).
6. Excellent writing and verbal skills.
7. Professional appearance and decorum.
8. Strong organizational and time-management skills.

This is an onsite position, M-F, regular 40 hours, in Walnut Creek, CA.

Located conveniently in Downtown Walnut Creek, CA, AlphaGraphics Walnut Creek has been proudly serving the community since 1999. At AlphaGraphics, were passionate about what we do, and were dedicated to delivering outstanding results for our customerswhile enjoying the process along the way. Were looking for passionate print professionals who love to stay engaged in the business community by helping customers grow their businesses and stand out.

If youre just seeking a paycheck, this might not be the right fitthere are other places for that. But if you're searching for a second home where you can make an impact, work with a strong customer base, and have fun while doing it, wed love to hear from you.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage, and pay the employees hired for positions in a specific local location (center) through their specific business.

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