Solution IT Inc. is looking for Salesforce Service Delivery Manager for one of its clients Remote
Job Title: Salesforce Service Delivery Manager
Summary:
The Salesforce Service Delivery Manager (SDM) is responsible for leading and managing the end-to-end delivery of Salesforce support, enhancements, and operations across multiple business units. The SDM ensures stable platform performance, drives continual improvement, manages stakeholder expectations, and acts as the single point of contact (SPOC) for all Salesforce service operations. The role ensures adherence to SLAs, manages offshore/onshore teams, coordinates with cross-functional groups (MuleSoft, Marketing Cloud, Data, Security), and provides proactive governance, reporting, and quality assurance.
Responsibilities:
Skills & Certifications
Salesforce Admin / Service Cloud Consultant, ITIL (preferred)
Work Site : Remote
Duration: 6 Months
Expected Start Date : Immediate
Number of Positions: 01
Please send your responses back to [email protected]
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