Job Description

Job Description

Job Description

Do you love consumer technology? 

Do you love sales? 

Do you love customer service? 

Do you love leading a team and growing a business of your own? 

Join ClickAway as a Retail Sales & Store Manager and drive growth in a dynamic, family-owned business with deep roots in Silicon Valley and Monterey Bay. This role is perfect for a passionate sales leader who excels in negotiation, enjoys coaching diverse teams, and thrives on building lasting customer relationships across a range of demographics and cultures. As the head of your store, you’ll have the unique opportunity to shape your team, create winning sales strategies, and deliver exceptional customer experiences, all while contributing to the legacy of a trusted local brand. If you’re ready to make a tangible impact and grow with us, we’d love to meet you!

As our Retail Sales & Store Manager , you’ll be the face of our centralized store, connecting with customers at the door, by phone, and through online inquiries. You’ll play a pivotal role in building relationships, proactively reaching out, and ensuring our customers feel valued at every touchpoint. By developing sales strategies, cold calling, prospecting, and nurturing customer relationships, you’ll drive increased customer satisfaction and revenue growth. This role requires a strong commitment to achieving financial targets, managing the store’s profit and loss, and collaborating with your team to meet weekly and monthly sales goals.

What You Bring:

• Education & Experience: Bachelor’s degree is preferred, though equivalent experience in a high-performance sales environment is essential. You’ll need a minimum of 3 years in sales management, ideally in a commissioned retail or services role, with a track record of converting leads into sales and consistently meeting targets.
• Leadership & Skills: Strong leadership, creative problem-solving, and organizational skills are essential. You have exceptional communication, customer service, and negotiation skills, and you’re comfortable leading a diverse team. Experience in Consumer Electronics or IT is highly desirable.
• Tools & Tech: Solid computer skills, with CRM experience a plus, to ensure efficient management of customer interactions and sales processes.

Eligibility Requirements:

• Authorized to work in the USA, pass a background and reference check, and hold a California Driver’s License with a clean DMV record. A reasonable commute is essential due to travel between locations.
• Flexibility to work all operational hours, including weekends and peak business days.

Compensation & Benefits:

• Compensation: Base salary of $68,640 with a monthly stipend and an attractive monthly bonus structure based on store performance, with potential earnings of $90,000 to $150,000+ annually.
• Benefits: Includes health insurance, dental, vision, 401(k) plan, life insurance, mental health benefits, paid time off, and employee discounts.

Application Questions:

• Are you willing to undergo a background and professional reference check?
• Do you live locally and can you comfortably commute to all our locations?
• Are you available to work operational hours, especially Fridays, Saturdays, and Mondays?
• Do you have experience in B2C sales with a focus on converting leads into transactions, including upselling?

We look forward to meeting driven, enthusiastic candidates ready to make an impact in a family-owned, community-focused tech business!

Job Type: Full-time

Pay: $90,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid sick leave

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Application Question(s):

• Are you willing to undergo a background check and professional reference check in accordance with local, state, and federal law?
• Do you currently live locally and able to comfortably commute to all our locations during commuter hours?
• Are you available to work all company operational days and hours especially Fri, Sat, and Mon?
• How many years of experience do you have in B2C sales in which you convert each lead into transactions including upselling?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Required)
• Sales: 3 years (Required)
• Supervising: 2 years (Required)
• Management: 2 years (Required)
• IT support: 1 year (Preferred)

License/Certification:

• California Drivers License (Required)
• Work Authorization in the USA (Required)

Willingness to travel:

• 25% (Required)
• Work Location: In person

ClickAway was founded in 2002 by Rick Sutherland, a race car driver and serial entrepreneur who had previously co-founded Wheel Works. Our Campbell location was the first and still is our largest store. Over the years, we added phone repairs and computer repair stores in San Jose, Los Altos, Sunnyvale, and Santa Cruz. Rick remained our CEO until he passed away in 2022. Rick’s son, Thomas Sutherland, now carries on his legacy as CEO. ClickAway remains a local, family-owned business.

Company Description

ClickAway was founded in 2002 by Rick Sutherland, a race car driver and serial entrepreneur who had previously co-founded Wheel Works. Our Campbell location was the first and still is our largest store. Over the years, we added phone repairs and computer repair stores in San Jose, Los Altos, Sunnyvale, and Santa Cruz. Rick remained our CEO until he passed away in 2022. Rick’s son, Thomas Sutherland, now carries on his legacy as CEO. ClickAway remains a local, family-owned business.

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