Role: Reservations Agent/ Call Center Agent / Customer Service Representative (Reservation / Travel)
Location: Downtown Oklahoma City (Work from Office)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Training Pay Structure
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
...in basic and advanced grammar rules and understand how they are used within our style guides. Our ideal candidate is meticulous in reviewing copy, noting errors such as punctuation, spelling, and word usage, and knows how to check statements for accuracy or potential...
OverviewWage:$14.00 an hourThis is a part time position at our Lititz Pike Fresh Foods. This position requires evening and weekend... ...regularly lift and /or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Employee must be at least 16 years old.
...About the Job Location: Dallas, TX. Pay: $18+ per hour, DOE. Schedule: Monday-Friday, 8:00 AM to finish; overtime as needed. About the Role: We are hiring an experienced Order Picker to handle heavy products using stand-up reach and counterbalance equipment...
Job Description Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes...
Turn Your Passion into a Paycheck Be a Dream Maker at Davids Bridal! If you love to sew and find joy in making dreams come true, this is your moment. As a Lead Alterations Specialist, youll get paid to do what you lovetransforming beautiful gowns into perfect fits...