Job Title: Quality Assurance Engineer
Department: Information Services
Reports To: Business Analyst and Quality Assurance Supervisor
Rate: Up to 55/hr
Overview
Our client is looking for a Quality Assurance Engineer who can serve as the primary liaison between product owners, business stakeholders, developers, and leadership while leading IT initiatives and driving successful solution delivery. This role supports projects of varying size, promotes continuous process improvement, and helps maintain strong stakeholder satisfaction.
What You Will Do
Project leadership
Lead projects by facilitating discovery sessions, translating requirements into user stories and storyboards, running grooming sessions, and coordinating delivery activities
Manage multiple concurrent projects while meeting deadlines and deliverables
Use Azure DevOps to manage user stories, tasks, bugs, and sprints with transparency and traceability
Quality assurance
Execute manual and automated test cases for new and existing features
Perform functional, integration, security, data conversion, performance, and user acceptance testing
Document, track, and drive defects through resolution and support ongoing patch and production testing
Documentation and communication
Create procedures and knowledgebase articles, and provide demos to end users to gather feedback
Translate technical solutions into clear language for nontechnical stakeholders
Required Qualifications
Bachelors degree in Information Technology or Business Administration, or equivalent work experience
3 years of experience in systems development, or a proven track record as a BA QA I
Experience supporting a call center CRM platform and related modules and workflows
Working knowledge of Windows Forms or web applications, IVR systems, FileNet, and data warehouse or SQL jobs
Proficiency with Microsoft Word, Excel, and PowerPoint
Nice to Have
Experience with Beyond Compare and Visio for process and flow documentation
Ability to write simple to complex SQL queries and mentor junior team members
Experience with defect tracking systems and Azure DevOps or TFS
Familiarity with black box, grey box, and white box testing approaches, plus automated test strategy
Deliverables You May Produce
Business process flows
Functional requirements
Agile user stories
Presentations
Functional system specifications
Management reports
Test requirements, test cases, and test plans
User acceptance criteria checklists
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