Quality Assurance Engineer (Independence) Job at Emerald Resource Group, Independence, OH

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  • Emerald Resource Group
  • Independence, OH

Job Description

Job Title: Quality Assurance Engineer

Department: Information Services

Reports To: Business Analyst and Quality Assurance Supervisor

Rate: Up to 55/hr

Overview

Our client is looking for a Quality Assurance Engineer who can serve as the primary liaison between product owners, business stakeholders, developers, and leadership while leading IT initiatives and driving successful solution delivery. This role supports projects of varying size, promotes continuous process improvement, and helps maintain strong stakeholder satisfaction.

What You Will Do

Project leadership

Lead projects by facilitating discovery sessions, translating requirements into user stories and storyboards, running grooming sessions, and coordinating delivery activities

Manage multiple concurrent projects while meeting deadlines and deliverables

Use Azure DevOps to manage user stories, tasks, bugs, and sprints with transparency and traceability

Quality assurance

Execute manual and automated test cases for new and existing features

Perform functional, integration, security, data conversion, performance, and user acceptance testing

Document, track, and drive defects through resolution and support ongoing patch and production testing

Documentation and communication

Create procedures and knowledgebase articles, and provide demos to end users to gather feedback

Translate technical solutions into clear language for nontechnical stakeholders

Required Qualifications

Bachelors degree in Information Technology or Business Administration, or equivalent work experience

3 years of experience in systems development, or a proven track record as a BA QA I

Experience supporting a call center CRM platform and related modules and workflows

Working knowledge of Windows Forms or web applications, IVR systems, FileNet, and data warehouse or SQL jobs

Proficiency with Microsoft Word, Excel, and PowerPoint

Nice to Have

Experience with Beyond Compare and Visio for process and flow documentation

Ability to write simple to complex SQL queries and mentor junior team members

Experience with defect tracking systems and Azure DevOps or TFS

Familiarity with black box, grey box, and white box testing approaches, plus automated test strategy

Deliverables You May Produce

Business process flows

Functional requirements

Agile user stories

Presentations

Functional system specifications

Management reports

Test requirements, test cases, and test plans

User acceptance criteria checklists

Job Tags

Part time, Work experience placement,

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