Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Operations Manager, VoC in United States . As a Principal Product Operations Manager, you will play a pivotal role in shaping how customer insights drive product strategy and execution. You will design, implement, and optimize processes to capture and centralize customer feedback, ensuring product teams have the context they need to deliver high-value solutions. You will collaborate closely with product, support, and customer‑facing teams to link customer sentiment and behavior to business outcomes. In this role, you will define and track key metrics such as NPS, CSAT, and CES, turning insights into actionable recommendations that influence product roadmaps. Your work will directly impact the efficiency, responsiveness, and customer‑centricity of product operations, helping scale a high‑growth platform while fostering a culture of operational excellence and data‑driven decision making. Accountabilities Design, implement, and manage systems for collecting and organizing customer feedback from surveys, interviews, support tickets, and other channels. Serve as a strategic bridge between customer‑facing teams and product management, ensuring a continuous flow of customer context. Identify and resolve operational roadblocks, streamlining workflows to increase team efficiency and product impact. Define, track, and analyze key product metrics (NPS, CSAT, CES) and link them to business outcomes like retention and revenue. Centralize and operationalize customer data to inform product roadmaps and strategy. Act as a subject matter expert for product lifecycle tools (e.g., Pendo, Amplitude), ensuring they are configured for efficient workflows. Qualifications 5+ years of experience in product operations supporting product teams, with at least 2 years managing Voice of the Customer programs. Deep understanding of product development lifecycles and customer value indicators. Strong analytical and problem‑solving skills, able to distill complex processes into actionable improvements. Exceptional prioritization skills and ability to manage multiple initiatives simultaneously. Excellent communication skills and ability to influence cross‑functional stakeholders. Hands‑on, solutions‑oriented mindset with the ability to implement changes and drive measurable outcomes. Bonus: experience with production support, technical program management, or regulated industries. Benefits Competitive base salary with opportunities for equity and/or variable pay. Comprehensive healthcare coverage and benefits tailored to employee needs. Flexible work arrangements including hybrid and remote options. Career development and growth opportunities in a high‑growth, innovative environment. Supportive, collaborative culture emphasizing operational excellence and customer‑centricity. #J-18808-Ljbffr Jobgether

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