Job Description

Position Summary

The Physical Security Technology Specialist is part of a team responsible for a broad range of tasks related to the installation, administration, support, maintenance, enhancement, optimization, and documentation of the physical security technology at the Jewish Federation of Cleveland (JFC) and the community security initiatives of our partner, JFC Security LLC.

The Physical Security Technology Specialist will work in partnership with JFC and JFC Security to oversee the implementation of new security technology, diagnose and manage security system issues at Federation and organizations throughout the community, provide hands-on day-to-day technical support, and administer a portfolio of security operations technology. The position reports to the Senior Director, Security Technology. Preferred candidates are continuous learners, self-motivated, possess a strong work ethic, and have experience working with complex physical security and surveillance environments.

Essential Job Functions

Community Security and Surveillance Technology Support

• Assist with the design, implementation, installation, support, ongoing management, and documentation of community-wide physical security systems.
• Work with external vendors that assist with the implementation and maintenance of systems.
• Respond to and resolve system issues, escalating and managing the issues with security team members, community stakeholders, and vendors.
• Monitor and maintain system health.
• Assist with the development and maintenance of as-built documentation.
• Identify solutions to proactively address issues before they result in an outage.

Security Software Administration and Support

• Assist with administration with a variety of security operations software applications including design and management of user roles and access, end-user training, and audits.
• Assist the security team with software issue resolution and vendor support.
• Stay current on the latest security technology and software and make recommendations for potential use at the Federation and community partners.
• Help to evaluate software and other recommendations and be a key member of the implementation team.

Project Administration

• Assist in managing a portfolio of security technology projects, including the planning, execution, vendor coordination, adherence to budget and timelines, and risk management.
• Provide regular status updates to management and stakeholders.
• Assist with review of vendor proposals for accuracy and adherence to set standards.
• Assist with development and management of project plans and project forecasting.

Qualifications

• Associate or bachelor’s degree in information systems or a relevant field of study.
• Certifications in one or more of the following is a plus: Genetec Security Center, relevant physical security or Microsoft technologies, networking, or information security.

Knowledge, Skills, and Abilities

• 3+ years of experience in physical security technology or information technology. Experience in a technical support role is a plus.
• Understanding of TCP/IP networking including switching, routing, VLANs, firewalls, and VPNs. Experience with monitoring and troubleshooting networked systems is a plus.
• Experience implementing or supporting video management systems (VMS). Experience with Genetec Security Center is preferred.
• Strong analytical and troubleshooting skills with the ability to approach work creatively.
• Understanding of information security best practices.
• Experience implementing or managing complex security technology for distributed locations is a plus.
• Project leadership experience is preferred.
• Self-motivated with ability to work independently and as part of a diverse team.
• Ability to juggle multiple assignments and deliver on time.
• Continuous learner with passion for exploring new technologies. Position may be required to obtain technical training and certifications.
• Strong verbal and written communications. The ability to create structured technical documentation is a plus.
• Strong customer service and interpersonal skills. Ability to interface with all levels of stakeholders and vendors.
• Ability to work with hand tools, ladders, and basic construction concepts.
• Must be able to bend, crawl, stoop, stand, lift, and walk for extended periods.
• Must be able to frequently move boxes and items weighing up to 40 pounds.

About the Federation

The Jewish Federation of Cleveland is the only organization in Cleveland that focuses on the health and vitality of the entire Jewish community. For more than 120 years, the Federation has created the critical scale necessary to drive meaningful social change and provide relief in times of crisis in ways no one person or organization could do alone. As Jewish Cleveland’s hub for innovative solutions and collaborative services, the Federation is able to change and improve lives in Cleveland, Israel, and around the world.

A leader in non-profit technology, the Federation’s Technology team provides solutions and services that support the Federation’s mission and drives organizational growth. The ideal candidate for this position brings a passion for solving complex problems and wants to apply that passion in a mission-based organization.

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