Job Description

Job Description

Job Description

Salary: $22-24/hr

Front Office Patient Coordinator Oral & Maxillofacial Surgery Practice

Are you passionate about creating meaningful patient experiences and being the welcoming face of a healthcare team?
Were seeking a Patient Coordinator who thrives in a fast-paced environment, delivers exceptional service, and loves being part of a collaborative team. This role is more than answering phones and schedulingits about guiding patients through their treatment journey with compassion, professionalism, and attention to detail.

What Youll Do

Patient Experience & Communication

• Be the warm, welcoming first impression for every patient who walks through our doors or calls our office.
• Manage high call volumes with professionalism, positivity, and empathy.
• Guide patients through registration, insurance details, and treatment informationmaking sure they feel supported every step of the way.
• Communicate clearly and compassionately via phone, email, and in person, while maintaining HIPAA compliance.
• Support patients with post-operative instructions, paperwork, and follow-up care.
• Maintain a clean, professional, and inviting front office environment.

Appointment Coordination & Scheduling

• Masterfully manage schedules to optimize patient flow and provider efficiency.
• Confirm, adjust, and reschedule appointments while keeping patients informed and at ease.
• Ensure referral letters, X-rays, and medical records are complete and ready for appointments.
• Prepare daily charts and schedules to keep the clinical team organized and ready.

Insurance & Financial Support

• Verify and update patient insurance with accuracy and attention to detail.
• Clearly communicate financial responsibilities and payment optionsmaking sometimes-stressful conversations easy to understand.
• Process payments and reconcile patient accounts with accuracy and efficiency.
• Follow up on outstanding treatments to help patients move forward with care.

What Were Looking For

• Customer service star with a passion for helping others and creating a positive patient journey.
• Strong communicatorempathetic, articulate, and professional in every interaction.
• Organized multitasker who thrives in a busy environment without losing attention to detail.
• Team player who loves collaboration, supports colleagues, and takes ownership of their role.
• Problem-solver who can think on their feet and stay calm under pressure.
• Tech-savvy with experience in practice management software, Microsoft Office, and multi-line phone systems.
• Previous healthcare or dental/medical office experience strongly preferred.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 2 years in a medical/dental office or customer service role.
• Familiarity with insurance verification and patient financial coordination.
• CPR/First Aid certification preferred.

Why Join Us?

At our practice, patients are at the heart of everything we do. We pride ourselves on professionalism, teamwork, and creating an atmosphere where both patients and staff feel supported and valued. As part of our team, youll have the opportunity to grow, contribute to a positive workplace culture, and make a real impact on the patient experience.

If youre a high-energy, compassionate professional who enjoys helping patients feel cared for and confident in their treatment journey, wed love to hear from you!

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