Job Description
Job Description
Job Description
Company : Pinnacle Investigations Corp.
Job Title : Nuclear Background Investigator I
Location : Spokane Valley, WA (on-site)
FLSA : Hourly, Non-exempt
Pinnacle Investigations, a trusted partner delivering accurate and timely information while upholding the highest standard of service .
An equal opportunity employer and drug-free workplace.
About the Role The purpose of this department is to complete background reports for clients who are specifically governed by the Nuclear Energy Institute (NEI) and Nuclear Regulatory Commission (NRC).
This is an entry-level position. During training, employees are taught about the regulations this department follows. Knowledge and understanding of NEI, NRC, and local or federal laws regarding background investigations prior to application and/or acceptance of this role is not expected.
This role engages in computer-based desk work, including but not limited to: taking inbound calls from employers, schools, military facilities, and personal character references of applicants, transferring those calls to employees processing reports, and transposing data into our system. This role plays an important part in ensuring we provide top-tier service to our clients and their applicants, all while supporting our Nuclear Department team.
If you're ready to make an impact and grow within a supportive and dynamic company, we encourage you to apply.
Working Schedule - This is an in-office .
- Opportunities for hybrid work are available after completion of the probationary period. Transitions to a hybrid schedule are considered based on demonstrated communication skills, role-based knowledge, and performance.
- FT/PT hours are based on season: Typical FT seasons are January-April and August-October ; all other months are typically PT.
- Typical schedule: Tuesday-Friday or Monday-Thursday ; 7–10-hour shifts
- When determined by company needs, OT and weekends may be required.
- Shift start times vary between 5:00 AM–8:00 AM and will vary depending on staffing needs and season.
Compensation - $17.00-$18.00 / hour
- Inquiries made regarding the potential impact of prior experience on the advancement of title or compensation will be considered after the 90-day probationary period; assessments will be conducted to evaluate performance, application of previous experience, and qualifications within this role
Benefits Available starting on the 1st of the month after your first 60 days: - Health, Vision, and Dental insurance
- Supplemental Benefits from Aflac, Colonial, and/or State Farm
Available after your 90-day probationary period: - Accrued Leave (Vacation + Paid Sick Leave)
- Seven paid holidays per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day)
- Two (2) Personal Days per year
- Hybrid Opportunities
- Flexible use of Unpaid Time-Off
Duties & Responsibilities - Transposition of data from Word and PDF documents, faxes, and emails
- Conduct phone-based verifications of employment, education, and military service
- Contact and communicate with employers, schools, military facilities, and personal character references
- Ask standardized questions and document responses accurately using company-provided questionnaires
- Record and verify information for background screening purposes
- Ensure professionalism and confidentiality in all communications
- Identify and resolve inconsistencies
- Perform self-reviews to ensure quality, accuracy, and compliance
- Proofread, edit, and revise reports
- Other duties as assigned
Skills & Qualifications - Preferred experience in areas such as: Data Entry, Customer Service, and Administration
- Typing Speed: 50 WPM
- Knowledgeable in computer skills, including but not limited to: web navigation, basic computer file management, and Microsoft Office (Outlook, Word, Excel)
- Prompt adaptability to new procedures and policies (e.g., government, industry, company, and client requirements)
- Proficient & professional verbal and written communication
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced, deadline-driven environment
- Skilled in identifying and solving problems independently using critical thinking
- Open to receiving and applying constructive feedback
- Must be authorized to work lawfully in the United States
About the Company Pinnacle Investigations provides prompt and precise reports to our clients regarding pre-employment, tenancy screenings, and criminal searches across a diverse range of industries.
We are dedicated to delivering exceptional service and supporting our team with the tools and environment needed for success. Our commitment extends beyond just meeting client needs; we prioritize creating a supportive and rewarding workplace for our employees.
- Work-Life Balance: While our roles initially require an in-office presence, tenured employees have the opportunity to apply for a hybrid schedule. This approach fosters office engagement while also promoting a healthy work-life balance through personal days, paid holidays, PTO, and flexible use of unpaid time off.
- Comprehensive Training: Our training program is designed to equip the skills and knowledge needed for success. With a combination of structured classroom instruction and practical, hands-on shadowing experiences, this dual approach ensures a thorough understanding of the role and responsibilities while also learning how to apply these skills in real-world scenarios.
- Growth and Advancement Opportunities: We recognize success and drive by rewarding commitment, loyalty, dedication, and a willingness to learn other aspects of the company. Pinnacle’s “Pathway to the Peak” offers a transparent outline for career progression within the company.
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Job Tags
Hourly pay, Work at office, Local area, Flexible hours, Shift work, Weekend work,