Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly empathetic and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time service quality and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support customer service or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm patient and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
...Job Description Pharmaceutical Sales Representative Flex Time (12 days/mo) Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing...
...looking for Salespeople to join our organization. If you have a little sales experience or none at all, you need to work for Roswell Nissan. We offer full-time employment with competitive pay and benefits to include medical, vision and dental insurance, 401K...
...Senior MuleSoft Developer Location: Dallas, TX Duration: 6 months plus Contract Rate: DOE U.S Citizen, Green Cards, TN Visa, H4-EAD and GC-EAD preferred. Essential Duties, Responsibilities & Outcomes Design and develop integrations using MuleSoft Experience with integrating...
...Police Patrol Officer We have spots for new and experienced law enforcement officers!... ...reports; Testifies in court as needed; Secures crime scenes and conducts crime scene... ...make sound decisions; operate a police vehicle in emergency or high-speed situations;...
...that serves up America's favorite burger and has a great time doing it! We are looking for the following positions: Opening... ...that will fit your lifestyle. Must be at least 16 years old. Job Type: Part-time Wash and clean tableware, pots, pans and cooking equipment...