Job Description

A wonderful career opportunity for Hospital Director of Patient Experience is now available with prestigious community hospital located in beautiful and sunny Southern California! The Director of Patient Satisfaction will be part of a medical center with a mission to provide compassionate and superior healthcare to everyone in the community and region. This hospital is committed to providing Super Star Service by hiring special group of employees who aim for excellence in their jobs. Reporting to the Chief Nursing Officer CNO, the Director of Patient Care Satisfaction will be the coordinator for quality, peer review and safety performance improvement activities, including administration of an integrated quality and safety Performance Improvement system across the organization that promotes optimal benefits and outcomes to the patients, physicians and staff. The Director of Patient Experience will provide direction and oversight for the hospital's quality, peer review and safety initiatives, including planning, organizing and implementing strategies to improve quality and safety. The quality improvement, peer review, and safety systems across the organization are consistent with regulatory expectations in design, implementation and reporting. The Director of Patient Satisfaction will collaborate closely with the Director of Process Improvement and Information Management in managing quality data and creating reports for sharing data at multiple forums. The Patient Experience Director will also work very closely with the Director of Risk Management in identifying potential quality and safety issues, including serious events that might warrant CA state DOH reporting. The Director of Patient Safety and Satisfaction will be the point person to provide education, expertise and leadership in implementing quality, improving HCAHPS score and safety best practices across the organization. Ongoing professional development in the areas of quality, safety and peer review is integral to the position. The hospital is in growth mode with expansion projects and new towers in the works. It is financially stable and will offer competitive salary range and comprehensive benefits package. Join the professional team now! Clinical Management Consultants

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