Job Description

AMS Industries, Inc. is a MEP+™ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities.

Located in our beautiful Woodridge, IL facility, and reporting to the Vice President of Information Technology, the Help Desk Technician will support and interact both in-person and via the phone with our customers and employees. You will guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Responsibilities:

• Serve as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found.
• Diagnose hardware, software, printing, and network connectivity issues and resolve as appropriate.
• Fields support calls, chat, email and/or other communication from users with inquiries about software and connectivity concerns.
• Install, configure, and maintain end user hardware, software, and peripherals.
• Physical setup of workstations and troubleshoot, multimedia conference room setups, and install additional IT equipment.
• Assist with documentation of Help Desk processes and contribute to internal facing IT projects.

Qualifications:

• High School diploma or GED required.
• 1-2 years of experience in helpdesk and desktop support.
• WordPress experience preferred.
• Excellent written and verbal communication skills.
• Proficiency with Windows and Microsoft Office Suite (Excel, Word).
• Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns.
• Experience with helpdesk ticketing systems.
• Ability to work under pressure and in a high paced work environment.
• Windows Desktop Support, Active Directory, remote support tools and demonstrates a basic understanding of networking and server environments.

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