Job Description

POSITION TITLE: Health Information Management (HIM) Clerk

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required
• Experience in medical records or clerical duties preferred.
• Ability to work and communicate with a multidisciplinary healthcare team and the public.
• Knowledge of medical terminology preferred.
• Must be computer literate with working knowledge of Microsoft Outlook (required) and Office (preferred).
• Must demonstrate proficiency in typing.
• Must possess the ability to multitask and work in multiple programs at any given time.
• Must be organized, self-motivated with flexible approach and be able to easily adapt to change.
• Must possess the ability to work efficiently and effectively in a high volume department and prioritize accordingly.
• Must possess the ability to maintain a high level of confidentiality at all times.

RESPONSIBILITIES:

• Protects the confidentiality of patients and their records at all times by complying with the health center PATIENT CONFIDENTIALITY policy.
• Assures and maintains patient confidentiality or of all medical records. Does not discuss patient information with anyone, unless it is directly related to the case of the patient.
• Politely reminds any other staff who may be discussing patients in open areas of confidentiality policy.
• Obtains the proper release from patient before sending records outside the health center.
• Responsible for proper maintenance of all medical records.
• Distributes incoming fax information according to urgency.
• Coordinates the copying of medical records.
• Copies the requested information, verifies the diagnosis.
• Maintains file of copy request.
• Notifies HIM/Registration Supervisor of problems with release of information.
• Maintains a close working relationship with all staff to ensure optimal patient flow.
• Communicates clearly and effectively with co-workers.
• Offers assistance to other departments when bottlenecks occur in patient flow.
• Help receptionist answer incoming calls and forward calls to the appropriate person or department.
• Help receptionist make appointments.
• Performs other related duties of the department as directed by Health Information Manager.
• Participates in Performance Improvement Teams.
• Attends all staff meetings.
• Rotates to other sites as needed.
• Participates in training other staff and new employees:

• Participates in agency-sponsored staff training events (safety, OSHA, etc.).
• Participates in orientation/training activities for new departmental personnel.
• Protects the confidentiality of patients and their records at all times by complying with the clinic’s PATIENT CONFIDENTIALITY and HIPAA policies and procedures.
• Provides guidance as needed to departmental employees regarding clinic policies and procedures.
• Keeps workspace neat and organized.
• Verifies patient’s eligibility and calls the patient a day prior to appointment.

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