Job Description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

This role will pay an hourly wage of $12.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout facility
• Control and monitor all access to all restricted areas for events
• Provide a safe and secure environment for the Iowa Events Center
• Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor.
• Complete an incident report on a timely basis, as required
• Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow all event procedures and safety standards
• Provide excellent customer service assistance to all clients
• All other duties assigned by Guest Services Manager or Supervisor

Qualifications

• High school diploma or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer service experience and exceptional customer service, communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Ability to communicate clearly and concisely in the English language
• Ability to work both independently and as part of team, remaining flexible in your role
• Ability to work flexible schedule including long hours, nights, weekends and holidays.
• Ability to work the majority of Arena events at the Iowa Events Center.

AEG

Job Tags

Hourly pay, Holiday work, Part time, Flexible hours, Night shift,

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