Job Description

Job Description

Job Description

General Manager — Fire/Water/Mold & Specialty Cleaning (with Reconstruction)

Location: St. Louis, Missouri (on-site)
Reports to: Owner/President
Direct Reports: Mitigation/Remediation Ops Lead(s), Reconstruction PM(s), Estimators, Field Supervisors, Office/Admin, Business Development

About the Role

You’ll own the P&L and day-to-day operations of a full-service restoration company covering fire, water, mold, specialty cleaning, and reconstruction. Your mandate: grow profitable revenue, deliver best-in-class customer experience, and build a high-performing, safety-first team.

Key Responsibilities

• P&L Ownership: Build annual budgets/forecasts; manage branch profit, cash flow, and job costing; drive gross margin and overhead efficiency.
• Operations Management: Oversee intake, triage, scheduling, equipment/materials, fleet, and 24/7 on-call rotation; ensure fast, high-quality response on emergency losses.
• Reconstruction Delivery: Lead estimating, subcontractor management, permits/inspections, and schedule control through punch-out/CO.
• Quality & Compliance: Enforce IICRC standards, SOPs, moisture mapping, documentation, and chain of custody; maintain licensing and OSHA/safety compliance.
• People Leadership: Recruit, onboard, coach, and performance-manage field and office teams; develop next-level leaders; drive culture aligned with core values.
• Customer/Carrier Relations: Maintain relationships with TPAs, adjusters, property managers, commercial accounts; handle escalations and ensure top-tier NPS.
• Sales Enablement: Partner with BD on local market strategy, pricing, win rates, and key account retention; approve estimates and change orders.
• Risk & Safety: Lead safety meetings, incident reviews, and corrective actions; champion vehicle/fleet and site safety.
• Systems & Reporting: Ensure accurate job files, photos, dry logs, timecards, WIP reports; use the restoration software stack (e.g., Xactimate/XactAnalysis, Dash/Encircle, CRM).

Success Metrics (KPIs)

• Revenue growth and job cycle time
• Gross margin (mitigation & reconstruction) and on-budget delivery
• AR days and cash conversion cycle
• Customer satisfaction/NPS and TPA scorecards
• Safety: TRIR, near-miss reporting, and corrective action completion
• Staff retention, training completion, and bench strength

Qualifications

• 5–8+ years in restoration, construction, facilities, or trades; 2–3+ years leading a P&L or multi-team operation .
• Working knowledge of IICRC standards; Xactimate proficiency for reading/approving scopes (Level 2+ preferred).
• Proven track record improving margins, reducing cycle times, and scaling teams.
• Strong subcontractor management and municipal permitting experience.
• Availability for after-hours events during peak seasons/on-call rotation.
• Valid driver’s license; ability to pass background/MVR and meet carrier requirements.

Nice to Have

• IICRC WRT/ASD/FSRT/AMRT, GC experience, OSHA 30, Lean/continuous improvement exposure.
• TPA program management and commercial account development experience.

Physical & Work Environment

• Mix of office, warehouse, and active job sites; occasional work in confined or high-humidity environments with appropriate PPE.
• Lift/carry up to 50 lbs periodically; frequent standing/walking/driving between sites.
• Local travel across the St. Louis metro; occasional regional travel for vendor or training events.

Compensation (St. Louis, MO)

Pay Structure: Salary + Performance Bonus + Allowances/Benefits

• Base Salary: $85,000 – $115,000 DOE.
• Annual Bonus: 15% – 35% of base , tied to branch EBITDA, gross margin, AR days, safety, and NPS (clear scorecard provided quarterly).
• Vehicle Program: Company vehicle.
• Phone/Laptop: Company-provided
• Benefits: Medical/dental/vision, Simple IRA with match, PTO, paid holidays, paid training/certifications (IICRC, OSHA), safety gear.
• Total On-Target Earnings (OTE): $100,000 – $155,000 depending on performance and mix of mitigation vs. reconstruction volume.

Notes: Range reflects St. Louis market conditions for restoration/construction GMs managing both mitigation and reconstruction. Final offer may vary by experience, certifications, and portfolio size.

Schedule

Full-time, exempt. Standard M–F business hours with availability for emergencies, weather events, and seasonal peaks.

How to Apply

Send a resume and brief note highlighting relevant restoration/construction leadership wins (P&L scope, team size, margin improvements, and largest projects delivered).

EEO Statement

We’re an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Accommodations available upon request.

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