Job Description

The Autism Tree (AT) Family Care Coordinator is essential in providing support and resources to families affected by Autism Spectrum Disorder (ASD) and any type of neurodiversity. This position requires a compassionate and organized individual who can effectively manage communication, coordinate community events, and build relationships with families and community resources.

Key Responsibilities:

Communication and Support

· Offer emotional support and resources to help parents and families affected by ASD.

· Develop and maintain relationships with resources to provide up-to-date information to families.

· Assist parents and families in understanding and connecting them to resources to help them navigate the system of care required for ASD.

· Answer phone calls and respond to emails from families seeking information and support.

· Conduct new intake phone calls and emails to assess family needs and provide appropriate resources.

· Respond to families on social media requests, ensuring timely and helpful communication.

Event Coordination

· Providing back-up to and work closely with the Executive Director, Director of Operations, Volunteer Coordinator and Volunteer Program Directors

· Scheduling and making necessary preparations for both internal and external meetings and events.

· Add program events to calendars and ensure accurate scheduling.

· Invite and sign-up families for events via email, phone, and text.

· Assist in leading family program events, ensuring all attendees feel welcome and providing accommodations as needed.

· Gather feedback from families to continuously improve Autism Tree programs and initiatives.

· Build and maintain strong relationships with Autism Tree Volunteers, Interns, Board Members, and Community Partners to foster a positive and supportive environment for families.

Administrative Duties

· Send out a monthly newsletter, schedule event emails, and other communications to the AT Database.

· Maintain accurate records and manage family information in the database, including contact details and family information using Little Green Light (LGL) and Wild Apricot (WA).

· Maintaining file and archive systems, ensuring proper storage of legal documents.

· Maintaining inventory and purchase of office supplies.

· Creating a wide variety of reports, letters, emails, and other materials as needed.

· Assist in managing AT social media and website daily.

Qualifications:

Education: Bachelor’s degree in social work, psychology, education, or a related field preferred

Skills:

• Proficiency in Spanish language preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using databases and other relevant software.
• Ability to work independently and collaboratively with a multidisciplinary team.

Personal Attributes:

• Compassionate and empathetic approach to supporting families.
• Strong problem-solving skills and the ability to think on your feet.
• A commitment to helping the autism community live our best lives.

Working Conditions:

• Schedule: Tuesday through Saturday is the preferred schedule, with occasional Sundays and nights as needed to accommodate weekend event requirements. Your weekly schedule will be adjusted as necessary to ensure a maximum of 40 hours per week, which may include shorter weekdays or a designated day off on the weekend.
• Environment: Combination of in-person office work, remote communication, and on-site event coordination.

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