Job Description

Facilities Patient Experience Manager

The closing date is 28 October 2025

Fixed term - 2 years / Secondment opportunity

The Facilities Manager holds a critical leadership role in shaping and delivering strategic improvements that enhance the patient experience and support the broader objectives of the Trust. This position is central to ensuring that all facilities services are delivered efficiently, safely, and in alignment with the Trust's values and long-term vision.

As a proactive and collaborative leader, the Facilities Manager drives continuous service improvement, ensures compliance with national standards and legislation, and manages performance across all areas of responsibility. Working closely with clinical teams, support services, and external partners, the postholder ensures facilities services contribute to a clean, safe, and welcoming environment that enhances the patient experience.

Key responsibilities include financial oversight, staff engagement, risk and incident management, and the development of business cases and operational policies. Success in this role requires strong communication skills, a commitment to innovation, and a focus on continuous improvement.

Main duties of the job

• Provide strategic leadership and operational oversight of Portering, Patient Transport, Transport, Laundry and Domestic Services, ensuring patient movements are prioritised and responsive, and that cleaning services consistently meet the Trust's obligations under the National Cleaning Standards
• Provide a rapid response cleaning service, ensuring swift resolution of infection control outbreaks and major incidents.
• Ensure efficient, safe, and patient-focused service delivery.
• Promote a values-driven team culture of performance and collaboration.
• Define clear responsibilities for operational managers, ensuring appropriate staffing, skill mix, and use of technology to match service demand.
• Act as subject matter expert for soft FM, ensuring compliance with NHS standards and consistent service delivery.
• Conduct timely appraisals and manage performance, absence, and conduct in line with Trust policies.
• Lead service improvement projects and collaborate with internal and external stakeholders.
• Manage recruitment, selection, and development of staff to ensure optimal staffing levels and skill mix.
• Conduct appraisals, manage absence / performance, and supporting staff development.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ and Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

• Professional Soft Services and business management knowledge to degree equivalent plus further management experience.
• Evidence of on-going development

Experience

• Substantial experience working in the Facilities environment or related environment as a senior supervisor or manager.
• Proven change management skills in a complex health care setting.
• Knowledge, understanding and experience in Risk Management and Governance issues.
• Ability to manage budget and contracts
• Leadership skills to provide vision and drive for future development of service.
• Ability to drive up action plans and ensure deadlines are met in compliance with overall strategy.
• Strong negotiation skills and ability to perform within multi-disciplinary groups.
• Experience of meeting targets and deadlines.
• Experience of managing a significant workforce.
• Experience of delivering training at all levels.
• Experience of either working with commercial partners or by direct employment.
• Experience of contract management.
• Knowledge and application of the national specifications for cleanliness in the NHS.

Skills

• Staff management and training, bidding and negotiating for resources, negotiations associated with changes in work practises and procedures, customer agreements and satisfaction, communications
• Knowledge and application of the national specifications for cleanliness in the NHS.
• Excellent report writing and presentation skills.
• Excellent leadership skills.
• Budget Management Skills.
• Excellent skills in using, interpreting and presenting reports.
• To be able to analyse data and compile reports for presentation.
• Excellent organisational skills.
• Ability to meet targets and deadlines.
• Ability to work under pressure.
• Excellent interpersonal skills.

Other

• Highly effective professional leadership.
• Ability to work flexible hours
• Ability to successfully maintain professional relationships
• Self- motivated and self-driven

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Charlesworth Building, Facilities Office

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