The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here’s an overview of the role: Position: Service BDC Agent - Experienced Automotive Call Center Agent Location: Winter Park, FL Company: Lexus of Orlando and Lexus of Winter Park Key Qualifications: Technical Skills: Proficiency in Microsoft Excel Team Fit: Dependable, driven team player with a "can-do" attitude Skills Required: Excellent communication, organization, and customer service skills Language: Bilingual proficiency is a plus Responsibilities: Build strong rapport with guests to secure service appointments and instill confidence in the dealership Utilize CRM software to handle reservations and maintain effective follow-up Make outbound calls to schedule accessories or equipment installation for vehicle purchases Gain in-depth knowledge of products and services Provide a world-class experience to every guest Flexible availability for day, evening, and weekend shifts (closed Sundays) Benefits: Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day) Eligibility: Full-time associates only, with specific eligibility requirements This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment. Lexus of Winter Park
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