Job Description

Job Title:  Customs Brokerage Specialist  
Job Location: McAllen, TX  

We have an exciting opportunity for a  Customs Brokerage Specialist  to ensure all inbound shipments are in full compliance with all US regulatory guidelines. This position will be based in our McAllen Texas office.  

Key Responsibilities :  

• Assist new clients in onboarding/account setup process, ensuring compliance with all Regulatory agencies governing the US import process.  

• Assist in troubleshooting issues with US Customs Entries and Other Government Agency entries  

• Assist internal and external customers with inquiries regarding the US Customs process and regulations  

• Act as customer service contact for DHL US Brokerage customers  

• Dispatch shipments for delivery as they are released from US Customs  

• Prioritize dispatches based on customer requirements & shipment specifics  

• Resolve internal/external customer complaints / irregularities  

• Track final delivery through to customers door  

• Operational accounting and vendor invoice review and validation  

Skills / Requirements :  

• Strong customer service skills (internal and external)  

• Ability to communicate effectively, both verbally and in writing  

• Strong knowledge of US Customs Regulations and Tariffs  

• Strong knowledge of other Government agency regulations as they apply to the Customs Clearance process  

• Ability to manage vendor performance and challenge service providers when commitments are not met  

• Strong Microsoft Office skills (Outlook, Word, Excel, and PowerPoint) 

• Strong computer skills and the ability to adapt to new operating systems .  

• HS diploma or GED required  

• Generally 1-2 years of experience in area of responsibility  

• Ability to work independently in both day to day tasks, as well as problem solving  

Pay Range $14.27- $19.03+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to  equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be  legally authorized to work in the United States.   Visa sponsorship is not available for this role.

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