As a Climate Solutions’ Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service. Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution. Establish new rental and sales accounts through telemarketing and by serving call-in customers. Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures. Educate customers on proper equipment usage and safety procedures. Ensure the accuracy of all contract-related information entered into the branch’s computer system. Coordinate and track daily equipment pickups and returns. Run reports to monitor equipment and facilitate smooth operations. Coordinate with all inside and outside branch employees to deliver customer satisfaction. Maintain accurate inventory records of branch assets. Requirements: Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred). Strong customer service orientation and sales experience/skills. Proficiency with MS Office (Word and Excel). Excellent verbal and written communication skills. Engineering aptitude: ability to properly size, quote, install, and maintain projects that may range from cooling, heating and drying, air quality, and power distribution at various voltages and scales of a climate solution project. Valid driver's license with acceptable driving record. Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations). Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch. (On-call pay will be included). This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
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