Job Description
The CRR EM is responsible for retaining existing client relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing small to medium market clients by:
Leveraging technology to ensure they see a return on current and future investments.
Identifying and developing additional revenue opportunities to add to their portfolio.
Maximizing employee and client usage of Paycom solutions
RESPONSIBILITIES
Provide strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives.
Proactively analyze, clarify, and validate client needs on an ongoing basis.
Partner with EMAR/TSR/CRR to ensure a smooth and effective transition and continuity of exceptional customer service.
Consult the client to identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs.
Maintain relationships at C-level and throughout the organization in support of providing business solutions and tools
Engage in product development efforts by delivering feedback on needs and opportunities for the organization.
Successfully lead and manage implementation on products are added and hold clients accountable to deadlines to ensure on time starts.
Drive projects to a successful and timely completion while achieving position metrics and customer satisfaction.
Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.
Conduct the required number of meetings on a weekly basis
Prepare a strategic agenda, review usage and system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within Paycom
Qualifications
Education/Certification:
Bachelor's degree
PREFERRED QUALIFICATIONS
Experience:
Strategic sales and closing experience in a consultative role
Experience in a competitive environment with proven success exceeding goals
Skills/Abilities:
Ability to influence and persuade
Ability to work in fast paced, ever-changing environments and high-pressure situations
Ability to de-escalate situations and provide conflict resolution
Self-directed with the ability to think independently
Ability to conduct needs assessments for clients
Ability to manage time and scheduling efficiently
Professional presence with ability to present to Executive decision makers and large groups
Willingness to help team members by sharing knowledge
Excellent communication skills (telephone, oral, and written)
Strong attention to detail ensuring information is accurate and up to date
Client Centric approach
Reliability- being dependable, trustworthy, ensuring clients feel secure in their interactions with you.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc Paycom Online
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