Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture here: The Sprinklr Way. Job Description As a Chief of Staff, (COS) you are the right-hand person to our Chief Administrative Officer (CAO), and their management teams. Your main mission is to optimize time and ensure the efficiency of the management team and their role within our company. You are part of an amazing high performing team. The individual must be able to span matters that involve business strategy as well be elbows deep into day-to-day operations of the Office of the CAO. This role will drive the cadence and rigor to drive operational excellence across functions and help the organization realize its objectives. This role works extensively with leaders across the company from both business and technical backgrounds. The ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing as well as bring operational rigor to drive process creation, implementation, and change. This role will serve as a strategic partner and advisor, facilitating communication and collaboration across departments to ensure the smooth operation of the administrative functions of the organization. This role requires a proactive leader with strong organizational, analytical, and communication skills who can manage multiple priorities and drive initiatives that align with the organization's goals. Act as a trusted advisor and strategic thought partner, providing bottom-up insights and proactive advice to help guide decision-making. Build strategic and operational presentations, agendas, supporting materials, and actionable follow-ups for both functional, Executive and Board meetings. Manage and optimize communication flow: Triage inbound communication to ensure the CAO’s time is focused on strategic priorities. Prepare and deliver outbound communication on behalf of the CAO. Cascade key company strategies and updates across the team Ensure smooth communication between the team and other departments. Organize and coordinate functional meetings, ensuring they are productive and aligned with organizational goals. Act as the central facilitator and coordinator for the CAO’s direct reports to ensure efficient collaboration and alignment with company strategy. Provide real-time access to critical reports, dashboards, and risk assessments, alerting the CAO to emerging opportunities or challenges. Drive the coordination and tracking of goals, ensuring accountability and alignment across the team. Assist in the optimization of the team’s headcount organization and resource allocation Prepare, monitor, and manage budgets, including Headcount budgets, Travel & Expense budgets, Direct costs crucial to ensure delivery on organization’s goals. Monitor and measure outcomes of strategic initiatives through key performance indicators (KPIs) and tracking mechanisms, ensuring continuous improvement and operational excellence Why You'll Thrive in This Role You will be at the operational center of the scope reporting to the CAO, focused on strategic planning, organizational coordination, and execution. Your role will require strong problem-solving skills, attention to detail, and the ability to collaborate and influence without direct authority. Who You Are 10+ years of experience, including time in a strategic consulting role, Chief of Staff (COS) position, or business management function, preferably in a tech company. Consulting company experience with a focus on Human Resources, Organizational Effectiveness or Business Strategy A business consultant with strong business acumen, a cross-functional mindset, and a strategic approach. You bring strong detail orientation, possess excellent analytical skills, with confidence in handling numbers and complex information. You are a people-oriented professional with strong interpersonal and diplomatic skills, capable of building trust and collaborating effectively with the management team. Your verbal and written communication skills are exceptional. You are a highly organized project manager, detail-oriented, deadline-driven, and able to stay calm and adaptable under pressure or in dynamic environments. You approach challenges with a problem-solving mindset. Must have the utmost integrity and ability to deal with confidential and sensitive information and situations. Locations: Austin, New York, New Jersey, Boston Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Compensation Range $177,000 - $236,000 - $295,000 The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( . #J-18808-Ljbffr Sprinklr

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