Call Center Representative Job at PrismHR, Elk Grove Village, IL

OHprZWhDWktSYWVDbzJYWCt2NmFDMXJMRnc9PQ==
  • PrismHR
  • Elk Grove Village, IL

Job Description

Job Description

Motivated Call Center Representative: Appointment Scheduling Specialist 📞

Position Summary: Kickstart Your Career in Customer Service!

Are you a motivated individual passionate about helping customers and ready to thrive in a fast-paced, supportive team ? We are immediately hiring two full-time Call Center Representatives to join our growing team in Elk Grove Village, IL .

This is an excellent entry-level opportunity for candidates eager to start a professional career. You'll play a critical role in managing our customer calendar, ensuring efficiency, and providing world-class service while earning $18.20 hourly .

What You'll Be Doing: Essential Duties and Responsibilities

As an Appointment Scheduling Specialist, your primary focus will be managing high-volume customer interactions related to service appointments:

  • High-Volume Call Handling: Efficiently manage a high volume of inbound and outbound calls to schedule, confirm, and reschedule customer appointments.
  • Customer Support: Provide accurate information about our services and resolve scheduling-related inquiries with professionalism and empathy.
  • System Management: Utilize scheduling software and CRM systems to manage calendars, update customer records, and meticulously document all interactions.
  • Proactive Communication: Proactively reach out to customers regarding upcoming appointments and manage necessary confirmations.
  • Quality Assurance: Follow communication scripts while maintaining the flexibility to adapt to individual customer needs .
  • Performance: Consistently meet or exceed performance metrics related to call handling time, accuracy, and customer satisfaction.
  • Team Collaboration: Collaborate with team members and other departments to resolve scheduling conflicts and continuously improve processes.

Requirements & What You'll Bring

We're hiring for attitude and drive! If you possess these traits, we encourage you to apply:

  • High school diploma or equivalent is required.
  • No prior experience required! Previous call center or customer service experience is a plus.
  • Strong verbal and written communication skills.
  • Excellent listening, problem-solving, and multitasking abilities.
  • Ability to remain calm and professional in a fast-paced environment.
  • Basic computer skills (Microsoft Office, email, etc.).
  • Familiarity with scheduling software and CRM systems is a plus.

If you're eager to grow in a supportive environment and possess a strong commitment to customer satisfaction, apply to join our team today!

Job Tags

Hourly pay, Full time, Work at office, Immediate start,

Similar Jobs

Quavo

Infrastructure Engineer Job at Quavo

 ...work with Non-Infrastructure employees to help with PM Tools (Jira/Confluence/etc) Required Qualifications: Linux proficiency AWS proficiency Kubernetes knowledge Ability to balance multiple tasks at once Ability to troubleshoot and resolve operating... 

Amergis

LPN/LVN School Nurse Job at Amergis

The School Nurse assumesresponsibility and accountability for the application of the nursing processand the delivery of student/client care and/or contracted services in a schoolsetting. The School Nurse may also be in a supervisory position within the contractedservices... 

Big Whiskeys

Bartender Job at Big Whiskeys

 ...Job Title To provide fresh, delicious, high-quality tasting drinks in a fun atmosphere with speedy service. Making our guests feel welcome...  ...language(s) of our guests Have a working knowledge of beer, wine, and liquor, and common drink recipes Possess basic math... 

Imbue

Data Engineer Job at Imbue

 ...care deeply about understanding how people interact with these systems and how we can use data to make them safer, smarter, and more useful . We're looking for a Data Engineer to build and own the pipelines and data infrastructure that power our product and research... 

Pennhab Consulting

Electrical Laborer Job at Pennhab Consulting

 ...Job Description Job Description Seeking a dedicated and hardworking Electrical Laborer to join our team. The ideal candidate will assist electricians with various tasks, ensuring that all electrical projects are completed efficiently and safely. This is a great opportunity...