Call Center Representative Job at Next Door & Window - Burr Ridge, Burr Ridge, IL

OHpnVWpTQk5TNmlDb21MZDhmeWNEVlhQRmc9PQ==
  • Next Door & Window - Burr Ridge
  • Burr Ridge, IL

Job Description

Call Center Representative Job Responsibilities:

  • This position is on site in the Burr Ridge office Monday-Friday from 9:30am-6pm with the occasional Saturday shift required
  • Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
  • Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures
  • Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
  • Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
  • Provides customers with accurate information regarding all products and services.
  • Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
  • Performs basic data entry of prospect information into our Salesforce CRM
  • Follows up with unsold sales as assigned in Salesforce CRM.
  • Completes outbound calls daily including telemarketing calls.
Desired Qualifications:
  • High School Diploma or equivalent.
  • Customer experience and/or inside sales required
  • Flexible work schedules including Saturdays
  • General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,
  • Previous customer service experience required
  • Computer literacy skills
Why work for NEXT Door & Window?
  • Performance based bonus opportunities
  • Employee loyalty as many of our employees have been with us for 10+ years
  • 401K with profit sharing
  • Health and Dental benefits
  • Paid holidays off
  • Flexible Spending account offered
  • Holiday parties
  • Monthly in office events
  • Spirit Days
  • Paid vacation that increases with seniority
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Holiday work, Full time, Local area, Flexible hours, Shift work, Saturday, Monday to Friday,

Similar Jobs

Alter Solutions Group

L2 Soc analyst Job at Alter Solutions Group

 ...Importance On Providing The Best Possible Working ConditionsRemote work available for a majority of our projectsA Flex Office work...  ...-term international mobilityJob DescriptionAs a Level 2 SOC Analyst , you will be integrated into the cybersecurity operations center... 

Mediacom Communications

Customer Sales & Service Representative I, Front Counter Job at Mediacom Communications

 ...Position: Customer Sales & Service Representative I, Front Counter Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the digital divide... 

Phillips Tube Group, Inc.

Industrial Electrician Job at Phillips Tube Group, Inc.

 ...supervisory responsibilities; direction exercised is in instruction to Maintenance Electrician Apprentice of working procedures and various duties as needed. EDUCATION and/or EXPERIENCE Journeyman Card Must understand and have a working knowledge of the... 

HealthMarkets Insurance Agency

Licensed Insurance Agent Job at HealthMarkets Insurance Agency

 ...looking for an exciting opportunity where you can change peoples lives and achieve financial success as an independent licensed insurance agent, youve come to the right place. Becoming an independent licensed insurance agent with HealthMarkets is an opportunity unlike... 

KVC Health Systems

Retired Teacher Mentor Volunteer Job at KVC Health Systems

 ...Job Description Job Description Retired Teacher Mentor Volunteer EDIFY Program Volunteer Position 100% Virtual, Flexible Schedule Step Up to Support Foster Youth: Volunteer with EDIFY At KVC West Virginia, we believe every child deserves the chance to...